FAQ

Does your shop offer free shipping?
Yes, we offer free shipping on all orders.

Why does my product have a different logo than shown in the pictures?
If you received packaging with a different logo, it's likely our previous branding. Don’t worry – the product itself is the same; only the name and packaging have changed.

Can I return a product?
Yes, you can return products within 14 days, as long as they are unopened and in their original packaging. Once the product has been used or the seal has been broken, we unfortunately cannot offer a refund.

What payment methods are accepted?
We accept various payment methods including PayPal, credit cards, and others. Simply choose the option that is most convenient for you during checkout.

Is there a way to track the shipment?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking link.

What are the benefits of paying with PayPal?
Paying with PayPal is secure, easy, and offers additional buyer protection. You can conveniently complete your order using your PayPal account.

Why is my order taking longer to arrive?
Our free shipping helps us keep delivery costs low. Due to high demand, your package might take a bit longer than usual to arrive. Estimated delivery times are shown during the checkout process.

How can I contact customer service?
If you have any questions or issues, you can reach our customer service via email at support@moakim.com or through the contact section on our website.

What should I do if a product arrives damaged?
Please contact our customer service immediately and include your order number and photos of the damaged item. We will assist you as quickly as possible.

Can I cancel my order?
Unfortunately, we cannot cancel orders once they have been shipped. Please review your order carefully before completing your purchase.