General Terms and Conditions

Download the General Terms and Conditions  as a PDF

General Terms and Conditions 
Last updated: October 6, 2026 
These General Terms and Conditions ("Terms") govern purchases made through our online store and 
the use of our digital products. 
Please read these Terms carefully before placing an order. 
1. Scope of Application 
1.1 
These Terms apply to contracts concluded between: 
Fabio Verde 
Kuppingerstrasse 21 
71083 Herrenberg 
Germany 
Email: support@moakim.com 
hereinafter referred to as the "Seller," "we," "us," or "our," 
and customers purchasing digital products through our online store, hereinafter referred to as the 
"Customer" or "you." 
1.2 
Our online store offers digital products, including e-books, guides and downloadable PDF files. 
No physical products are shipped unless expressly stated otherwise. 
1.3 
Our products and online store are intended primarily for customers located in the United States. 
We reserve the right to reject or cancel orders placed from locations outside the markets we serve. 
1.4 
By placing an order through our online store, you acknowledge that you have read and agree to 
these Terms. 
1.5 
You must be at least 18 years old or have reached the legal age of majority applicable in your 
jurisdiction in order to make a purchase through our online store. 
2. Digital Products 
2.1 
All products offered through our online store are digital products unless expressly stated otherwise. 
Digital products may include e-books, PDF documents, guides, worksheets, bonus materials and 
other downloadable digital content. 
2.2 
No physical copy of a purchased digital product will be shipped to the Customer. 
2.3 
Product descriptions, previews, images and other information displayed in our online store are 
intended to describe the essential characteristics and content of the respective digital product. 
Minor differences in formatting, appearance or display may occur depending on the Customer's 
device, software or screen. 
3. Conclusion of the Contract 
3.1 
The presentation of products in our online store does not itself constitute a legally binding offer by 
the Seller. 
It allows the Customer to submit an order for the selected product. 
3.2 
The Customer may select the desired digital product and proceed through the electronic checkout 
process. 
Before submitting the order, the Customer has the opportunity to review and correct the 
information entered during checkout. 
3.3 
By clicking the button that completes the purchase or otherwise clearly indicates an obligation to 
pay, the Customer submits a binding order for the selected digital product. 
3.4 
A contract is concluded when we accept the Customer's order. 
Acceptance may occur by: 
• sending an order or purchase confirmation; 
• processing or confirming payment; or 
• providing access to or delivering the purchased digital product. 
Where more than one of these events occurs, the earliest applicable event will determine when the 
contract is concluded. 
3.5 
We reserve the right to reject or cancel an order where reasonably necessary, including where: 
• payment cannot be processed; 
• the order appears fraudulent or unauthorized; 
• incorrect pricing or technical errors occurred; 
• the Customer provided materially incorrect information; 
• the purchase violates these Terms; or 
• we are legally prohibited from completing the transaction. 
If payment has already been collected for an order that we cancel, the amount collected will be 
refunded to the extent required. 
3.6 
The contract language is English. 
4. Prices, Payment and Taxes 
4.1 
Unless otherwise indicated, prices displayed in our online store are stated in U.S. dollars (USD). 
4.2 
The price displayed during checkout before completion of the purchase represents the price charged 
for the digital product, subject to applicable taxes or other charges that must be collected by law. 
4.3 
Applicable sales, use or similar taxes may be calculated and charged where required by applicable 
law. 
4.4 
Payments are processed using the payment methods displayed during checkout. 
Payment processing may be performed by third-party payment providers, including Shopify 
Payments or other providers available through our online store. 
4.5 
The Customer is responsible for any fees separately imposed by their bank, credit-card issuer, 
payment provider or other financial institution, including foreign transaction or currency-conversion 
fees where applicable. 
5. Digital Delivery 
5.1 
Purchased products are delivered electronically. 
Depending on the product and delivery method, the Customer may receive: 
• an immediate download link; 
• access through the order confirmation page; 
• a download link by email; or 
• another electronic method of accessing the purchased content. 
5.2 
Customers are responsible for providing a valid and accessible email address during the checkout 
process. 
5.3 
The Customer is responsible for ensuring that their device and software are capable of opening and 
using the relevant digital file format, generally PDF unless otherwise indicated. 
5.4 
If a Customer experiences a technical problem accessing a purchased digital product, the Customer 
should contact us at: 
support@moakim.com 
We will make reasonable efforts to resolve legitimate delivery or access problems. 
5.5 
Digital delivery may occasionally be delayed because of payment verification, technical issues, service 
interruptions or other circumstances outside our reasonable control. 
6. License to Use Digital Products 
6.1 
Unless expressly stated otherwise, purchasing a digital product grants the Customer a limited, 
personal, non-exclusive, non-transferable and revocable license to access and use that digital 
product for their own personal, non-commercial use. 
6.2 
The Customer does not acquire ownership of the intellectual property contained in the digital 
product. 
6.3 
Unless expressly authorized by us in writing, the Customer may not: 
• reproduce or copy the digital product for distribution; 
• share the digital product or download link with another person; 
• resell the digital product; 
• sublicense or transfer access to the digital product; 
• upload the digital product to file-sharing websites, cloud folders intended for public sharing, 
marketplaces or similar services; 
• publish substantial portions of the digital product online; 
• commercially distribute or exploit the digital product; 
• remove copyright notices or other proprietary notices; or 
• otherwise make the digital product available to third parties. 
6.4 
Reasonable personal-use copies, such as downloading the product to the Customer's own devices or 
creating a private backup copy, are permitted. 
6.5 
Unauthorized copying, redistribution or resale may constitute copyright infringement and may result 
in termination of the license as well as other remedies available under applicable law. 
7. Refunds and Cancellations 
Refunds, cancellations and requests relating to purchased digital products are governed by our 
separate Refund Policy, which is made available through our online store and forms part of these 
Terms. 
Nothing in these Terms or our Refund Policy limits any refund, cancellation or other consumer right 
that cannot legally be excluded under applicable law. 
8. Intellectual Property Rights 
8.1 
Unless otherwise indicated, all intellectual property rights relating to our digital products and website 
content, including text, graphics, illustrations, designs, layouts, branding and downloadable 
materials, belong to us or our respective licensors. 
8.2 
Purchase of a digital product does not transfer copyright or any other intellectual property right to 
the Customer. 
8.3 
Our products may not be reproduced, distributed, resold or commercially exploited except as 
expressly permitted by these Terms or applicable law. 
9. Educational and Informational Purposes 
9.1 
Our e-books, guides and other digital products are provided for general educational and 
informational purposes. 
9.2 
Content concerning relationships, communication, dating, personal development or similar subjects 
reflects general information and guidance and is not individualized professional advice. 
9.3 
Our digital products do not constitute and are not intended to replace medical, psychological, 
psychiatric, therapeutic, legal or other regulated professional advice. 
Customers should seek an appropriately qualified professional where professional assistance is 
required. 
9.4 
Individual circumstances differ and results cannot be guaranteed. 
We do not guarantee that purchasing or following information contained in a digital product will 
produce any particular relationship, personal, financial or other outcome. 
The Customer remains responsible for their own decisions and actions. 
10. Customer Responsibilities 
Customers agree not to use our website or digital products: 
• for unlawful purposes; 
• to infringe intellectual property rights; 
• to distribute malicious software or harmful code; 
• to interfere with the operation or security of our website; 
• to obtain unauthorized access to systems or accounts; 
• to fraudulently obtain digital products; or 
• in any manner that violates these Terms or applicable law. 
11. Availability and Technical Operation 
11.1 
We make reasonable efforts to keep our online store and digital delivery systems available and 
functioning. 
However, uninterrupted or error-free availability cannot be guaranteed. 
11.2 
Temporary interruptions may occur because of maintenance, updates, technical failures, third-party 
services, Internet disruptions or circumstances outside our reasonable control. 
11.3 
We may modify, update, discontinue or replace website functionality where reasonably necessary. 
Such changes do not affect digital products already purchased except where technically or legally 
necessary. 
12. Disclaimer of Warranties 
To the fullest extent permitted by applicable law, our website and digital content are provided on an 
"as is" and "as available" basis. 
We do not make warranties that: 
• the website will always be available or error-free; 
• every digital product will meet every Customer's individual expectations; 
• the information provided will produce a particular outcome; or 
• all information will remain accurate or applicable indefinitely. 
Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded. 
Some jurisdictions do not permit certain exclusions or limitations of implied warranties. Where such 
rules apply, the exclusions in this section apply only to the maximum extent permitted by law. 
13. Limitation of Liability 
13.1 
To the maximum extent permitted by applicable law, we will not be liable for indirect, incidental, 
consequential, special or punitive damages arising from the use of our website or digital products. 
13.2 
To the extent legally permissible, our aggregate liability arising from a particular purchase shall not 
exceed the amount paid by the Customer for the digital product giving rise to the claim. 
13.3 
The limitations in this section do not apply where liability cannot legally be excluded or limited, 
including where applicable in cases involving intentional misconduct, gross negligence, injury to life, 
body or health, or other liability that is mandatory under applicable law. 
13.4 
Nothing in these Terms limits statutory consumer rights that cannot legally be waived. 
14. Third-Party Services and Links 
Our website may contain links to or use services provided by third parties, including payment 
providers, social-media platforms or other service providers. 
Third-party websites and services are governed by their own terms and privacy policies. 
We are not responsible for third-party content or services to the extent permitted by applicable law. 
15. Privacy 
Personal information collected through our website and purchases is handled in accordance with our 
Privacy Policy. 
Customers should review our Privacy Policy for information regarding the collection, use, disclosure 
and protection of personal information. 
16. Governing Law 
These Terms and contractual relationships between the Seller and the Customer shall be governed 
by the laws of the Federal Republic of Germany, excluding its conflict-of-law rules and, to the extent 
applicable, the United Nations Convention on Contracts for the International Sale of Goods (CISG). 
However, where the Customer is a consumer, this choice of law shall not deprive the Customer of 
protections afforded by mandatory provisions of the law that would apply to the Customer in the 
absence of this choice of law. 
In particular, mandatory consumer protection rights applicable in the Customer's state or country of 
habitual residence remain unaffected where required by applicable law. 
17. Jurisdiction 
To the extent permitted by applicable law, disputes arising out of or relating to these Terms or 
purchases made through our online store shall be subject to the jurisdiction of the competent courts 
at the Seller's place of business in Germany. 
This provision does not restrict any mandatory right of a consumer to bring or defend proceedings 
before another court where such right cannot legally be waived. 
18. Changes to These Terms 
We may update these Terms from time to time. 
The version applicable to a particular purchase is generally the version in effect at the time that 
purchase was made. 
Updated Terms may apply to future purchases and continued use of our website after their effective 
date. 
We will not retroactively materially reduce contractual rights relating to an already completed 
purchase unless required or permitted by applicable law. 
19. Severability 
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining 
provisions will remain effective to the maximum extent permitted by law. 
Any invalid provision will be interpreted or limited to the extent necessary to make it enforceable 
where legally possible. 
20. Contact 
Questions regarding these Terms, an order or a digital product may be directed to: 
Fabio Verde 
Kuppingerstrasse 21 
71083 Herrenberg 
Germany 
Email: support@moakim.com